Privacy Policy
Effective date: October 17, 2026
Luxury Auto Works (“we,” “us,” or “our”), a trade name of LA Works, LLC, operates auto repair and service facilities in Austin, Cedar Park and Pflugerville, Texas, and the website luxuryautoworks.com. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
- Contact information you give us — your name, phone number, and email address when you request an appointment, fill out a form on our website or on an advertisement (for example, a Google or Facebook lead form), call us, text us, or visit one of our shops.
- Vehicle and service information — your vehicle’s year, make, model, VIN, and service history with us, so we can service your vehicle and keep accurate records.
- Call recordings — calls to our published phone numbers may be recorded and transcribed for quality, training, and record-keeping purposes.
- Text-message choices — whether you agreed to service texts and/or promotional texts, and when and how you agreed or opted out, so we can honor your choices.
- Website and advertising data — like most websites, we use cookies and similar technologies (including Google Analytics, Google Ads, CallRail call tracking, and Meta advertising tools) that collect information such as your IP address, browser type, pages visited, and advertising click identifiers.
How We Use Your Information
- To respond to your inquiries, schedule appointments, and provide vehicle service.
- To communicate with you about your vehicle, your appointments, and our services, by phone, email, or text if you have agreed to texts.
- To measure and improve our advertising. This can include sharing ad-click codes and hashed (one-way scrambled) contact information with advertising platforms such as Google and Meta so we can tell which ads lead to real customers.
- To operate, protect, and improve our website and business.
Text Messages (SMS)
Luxury Auto Works offers two separate, optional text programs. Service texts are appointment confirmations and reminders, estimate and repair updates, vehicle-ready notices, payment links, and replies to your questions. Promotional texts are service specials and offers, maintenance-due reminders, and requests to review your visit. You choose each one separately, and agreeing to texts is never a condition of buying anything or getting service.
If you text us first, we will reply and continue that conversation; that does not sign you up for either program. If you call one of our shops and we miss your call, we may send you one text from the number you called to ask how we can help.
Service text frequency varies with your appointments and repairs. Promotional texts: up to 4 messages per month. Message and data rates may apply. Reply STOP to opt out, or HELP for help. Details, including how to opt out by phone, email or in person, are in our Text Messaging Terms. Carriers are not responsible for delayed or undelivered messages.
Text messaging privacy. We do not sell, rent or share your mobile phone number or your text-message opt-in and consent with any third party or affiliate for marketing or promotional purposes. We share them only with service providers that run our texting and customer systems for us (such as our phone, messaging and customer-management providers), who may use them only to provide those services to us. We never send your text-message opt-in or consent status to advertising platforms.
How We Share Information
We do not sell your personal information for money. We share it only with:
- Service providers who help us run our business (for example, our shop management, scheduling, call tracking, customer-relationship, and messaging systems), who may use it only to provide services to us;
- Advertising platforms (such as Google and Meta): the ad-click code from an ad you clicked and, in some cases, your email address and phone number in hashed (one-way scrambled) form, only so we can measure which of our ads led to a customer. We never send them your text-message opt-in or consent status, and they are not permitted to text you;
- Legal authorities when required by law or to protect our rights, customers, or employees.
Data Retention
We keep customer and service records for as long as needed for the purposes above, including maintaining your vehicle’s service history and meeting legal and accounting requirements. We keep records of your text-message choices, including opt-outs, for as long as we need them to honor your choices and to show that we followed the law, even if you ask us to delete your other information.
Your Choices and Rights
- You may opt out of text messages at any time by replying STOP, or by calling, emailing, or telling a service advisor.
- You may ask us to access, correct, or delete the personal information we hold about you, subject to legal record-keeping requirements.
- You can control cookies through your browser settings, and opt out of personalized advertising through the settings offered by Google and Meta.
To make a request, contact us using the information below.
Children’s Privacy
Our services are directed to vehicle owners and are not intended for children under 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be posted on this page with its effective date.
Contact Us
Luxury Auto Works is a trade name of LA Works, LLC.
- Austin: 8300 N Lamar Blvd, Suite 100, Austin, TX 78753 · (512) 222-8867
- Cedar Park: 350 E Whitestone Blvd, Cedar Park, TX 78613 · (512) 260-6600
- Pflugerville: 1704 Rowe Ln, Pflugerville, TX 78660 · (512) 488-5900
- Email: info@luxuryautoworks.com
- Web: luxuryautoworks.com/contact
