Effective date: August 19, 2026
Luxury Auto Works (“we,” “us,” or “our”) operates auto repair and service facilities in the greater Austin, Texas area and the website luxuryautoworks.com. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
- Contact information you give us — your name, phone number, and email address when you request an appointment, fill out a form on our website or on an advertisement (for example, a Google or Facebook lead form), call us, or text us.
- Vehicle and service information — your vehicle’s year, make, model, VIN, and service history with us, so we can service your vehicle and keep accurate records.
- Call recordings — calls to our published phone numbers may be recorded and transcribed for quality, training, and record-keeping purposes.
- Website and advertising data — like most websites, we use cookies and similar technologies (including Google Analytics, Google Ads, and Meta advertising tools) that collect information such as your IP address, browser type, pages visited, and advertising click identifiers.
How We Use Your Information
- To respond to your inquiries, schedule appointments, and provide vehicle service.
- To communicate with you about your vehicle, your appointments, and our services.
- To measure and improve our advertising. This can include sharing limited, protected (hashed) contact information or click identifiers with advertising platforms such as Google and Meta so we can tell which ads lead to real customers.
- To operate, protect, and improve our website and business.
Text Messages
If you provide your mobile number, we may text you about your inquiry, appointment, or vehicle. Message frequency varies and message/data rates may apply. You can opt out at any time by replying STOP, and we honor opt-outs promptly.
How We Share Information
We do not sell your personal information. We share it only with:
- Service providers who help us run our business (for example, our shop management, scheduling, call tracking, and messaging systems), who may use it only to provide services to us;
- Advertising platforms (such as Google and Meta) in limited, protected form for the ad-measurement purposes described above;
- Legal authorities when required by law or to protect our rights, customers, or employees.
Data Retention
We keep customer and service records for as long as needed for the purposes above, including maintaining your vehicle’s service history and meeting legal and accounting requirements.
Your Choices and Rights
- You may opt out of text messages at any time by replying STOP.
- You may ask us to access, correct, or delete the personal information we hold about you, subject to legal record-keeping requirements.
- You can control cookies through your browser settings, and opt out of personalized advertising through the settings offered by Google and Meta.
To make a request, contact us using the information below.
Children’s Privacy
Our services are directed to vehicle owners and are not intended for children under 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be posted on this page with its effective date.
Contact Us
Luxury Auto Works
Austin, Texas
Phone: (512) 222-8867
Web: luxuryautoworks.com/contact
